Shipping Policy

Thank you for visiting and shopping americangranada.org The following are the terms and conditions that constitute our Shipping Policy.

All instruments are cataloged to the original owner for the limited lifetime warranty and guaranteed to be defect-free at the time of shipment.

​SHIPPING & PROCESSING TIMES

Free shipping is not  offered outside the continuous  (48) U.S states.

Overseas shipping must be approved before completing any purchases.

All orders are processed within 2-3 business days. Orders are not delivered on weekends or holidays.

We do not ship to P.O.Boxes or use re-mailing services we ship only to a street address.

We are always working hard to ensure your package arrives safely and as soon as possible.

Please understand that some factors like weather, high postal traffic, and the performance of shipping companies are outside of our control.

 

SHIPPING, INSURANCE RATES & DELIVERY ESTIMATES

Shipping rates for your order will be calculated and displayed at checkout.

We strongly recommend insuring your guitar for its full value!

Our instruments are hand made, identical replacement is impossible.

Again we strongly recommend insuring your guitar for its full value!

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SHIPPING DAMAGE POLICY

American Granada is not liable for any products lost or damaged during shipping.

If lost or your order arrived damaged, please contact the shipment carrier to file a claim.

Photograph any damage to the shipping box prior to opening.

Save and photograph all packing materials and damaged goods before filing a claim.